Shipping policy

At FloorCandy, we strive to provide efficient and reliable shipping for all our customers. This Shipping Policy outlines the terms and conditions regarding the shipment of orders placed through our store.

1. Order Processing

All orders are processed within 1-3 business days. Orders may not be shipped on weekends or holidays. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

2. Shipping Rates

We offer FREE shipping on all orders. 

3. Shipping Costs

Shipping costs are calculated based on the weight of your order and the destination. The shipping cost for your order will be displayed at checkout. FloorCandy occasionally offers promotions that include free shipping.

4. International Shipping

We currently only ship to the continental United States, we apologize for the inconvenience.

5. Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to check the status of your delivery on the carrier's website.

6. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our Customer Service team at floorcandystore@gmail.com. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

7. Contact Information

If you have any questions or concerns about our Shipping Policy, please contact:

FloorCandy Customer Service
Email: floorcandystore@gmail.com

By placing an order with FloorCandy, you agree to the terms of this Shipping Policy.