Privacy policy

Last updated: December 20, 2024

This Privacy Policy describes how FloorCandy LLC ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from floorcandystore.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you.
  • Provide or improve the Services.
  • Comply with applicable legal obligations.
  • Enforce any applicable terms of service.
  • Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information: Username, password, security questions, and other information used for account security purposes.
  • Customer support information: Information included in your communications with us.

Information We Collect Automatically ("Usage Data")

We may automatically collect information about your interaction with the Services using cookies, pixels, and similar technologies. Usage Data may include:

  • Device information (e.g., browser and operating system).
  • Network connection information (e.g., IP address).
  • Interaction data (e.g., pages visited, actions taken on the Site).

Information We Obtain from Third Parties

  • Vendors and service providers: Including Shopify (our e-commerce platform).
  • Payment processors: Such as Stripe or PayPal.
  • Marketing partners: For analytics or advertising purposes.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, and manage your account.
  • Marketing and Advertising: To send promotional communications and personalize your experience on the Site and other platforms.
  • Security and Fraud Prevention: To detect and investigate potential fraudulent, illegal, or malicious activity.
  • Service Improvement: To enhance and optimize the Services and provide effective customer support.

Cookies

We use cookies and similar technologies to enhance your experience, run analytics, and tailor advertisements. Specific cookie usage includes:

  • Essential cookies: To enable site functionality (e.g., shopping cart, checkout).
  • Analytics cookies: To understand user behavior and improve the Site.
  • Advertising cookies: To deliver personalized ads on the Site and other platforms.

You can control cookie settings through your browser. Note that blocking cookies may affect your experience on the Site. Additionally, we honor Global Privacy Control (GPC) signals where applicable.

How We Disclose Personal Information

Category of Personal Information Categories of Recipients
Identifiers (e.g., name, email, phone number) Vendors, marketing partners
Order and account information Payment processors, fulfillment partners
Usage Data Analytics providers, marketing partners

Children's Data

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us to request its deletion.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

International Users

We may transfer your personal information outside your country of residence. For data transferred from Europe, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Email: floorcandystore@gmail.com